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FAQ

Trouvez les réponses aux questions les plus fréquentes sur nos produits et nos connaissances générales sur le cannabis.

Frequently asked questions

Product Questions

How do you ensure a high-quality, consistent product?


At MediPharm Labs (manufacturer of LABS Cannabis products), we are committed to manufacturing products of the highest quality that meet or exceed applicable regulatory requirements. All of our product offerings begin with high quality dried cannabis. We purchase from Canadian cannabis cultivators after they undergo our internal vendor qualification program. All received cannabis is graded against EP standards and our internal product specifications and any missing tests are conducted before being released into production. We choose suppliers based on their certification, reputation, reliability, and on their ability to deliver quality products. Reliable sources and consistent supply are critical to developing cannabis products that ensure predictable and consistent experiences for consumers. After processing, representative samples from every batch of cannabis products are tested.




How can I return or exchange my cannabis product?


We are sorry you are unhappy with your product. Please retain the original product and receipt, complete the Customer Service Form and our team will get back to you shortly.




I am having an adverse reaction to the cannabis product I ordered, what should I do?


If you are experiencing an adverse reaction to one of our products, seek out your medical professional as soon as possible. If it's not an emergency, please complete the Customer Service Form and we will contact you shortly.




What is CBD Isolate Crystalline?


LABS Cannabis’ pure CBD Crystalline Isolate manufactured in our GMP-certified facility, is a high-quality, high-potency, fine-white crystalline powder with 99+% pure CBD in a concentrated form. The product is an all-natural cannabinoid supplement made from cannabis extract refined through numerous steps and contains only trace amounts of THC. Our CBD isolate is composed primarily of CBD (around 99%) with the remaining 1% primarily consisting of other cannabinoids such as CBG, CBDV, CBC and less than 0.2% THC.Learn more about this product on our Learn page.




How do you use CBD Isolate Crystalline?


CBD Crystalline Isolate is almost flavourless and odourless so it can be taken daily and consumed in several different ways, including as a versatile ingredient that won’t interfere with the flavour, texture, or aroma of your favourite recipe. You can add it to any oil-based foods (CBD isolate is not compatible with water-soluble recipes), under the tongue and you can bake with it. Read more about how to use this product and sample recipes on our Learn page.




Is there hemp in your product?


There is no hemp in any of our products, all products are cannabis derivatives.




Where are LABS Cannabis products manufactured?


All LABS Cannabis products are formulated and manufactured at MediPharm Labs' state-of-the-art cannabis extraction facility that is Good Manufacturing Practices (GMP) Certified and designed with ISO standard cleanrooms and critical environments. Our strict manufacturing standards result in pharma-quality products for patients and consumers that are pure and precisely dosable. To learn more, visit www.medipharmlabs.com




What extraction process do you use?


LABS Cannabis products are manufactured by MediPharm Labs that uses Supercritical CO2 for primary extraction, and short-path wiped-film distillation for further purification and cannabinoid isolation. Learn more.




How are you ensuring safety of your products and employees during COVID-19?


We are actively responding to the coronavirus (COVID-19) situation by following recommendations from the local, provincial and federal authorities. We have implemented proactive measures that prioritize the health and safety of our employees, customers and partners, including: restricted work travel and site access; improved safety & hygiene; and the requirement of non-essential staff members to work remotely. As a manufacturer of medicinal cannabis products, our practice is always to operate to global pharma-quality standards within our ISO-designed ‘critical environment’ facility with strict hygiene practices and mandated personal protective equipment. We are in a heightened state of vigilance throughout this situation and will continue to monitor and respond.





General Questions

What are terpenes?


Along with cannabinoids, terpenes and flavonoids are among the most common bioactive compounds found in the cannabis plant. Terpenes act on our sense of smell (and taste); flavonoids act on our sense of sight, being responsible for the vivid colours of fruits and vegetables. With cannabis products, in fact, you can distinguish terpenes by familiar scents. A cannabis product that gives off a piney scent likely contains pinene, also found in many pine trees; a citrus smell is produced by the presence of limonene, found in lemons and oranges; a sharp fruity smell may indicate myrcene, found in both mangoes and hops.




What is the Endocannabinoid System?


The endocannabinoid system is a major neurotransmitter system that is comprised of receptors and their cognate small molecule binders. The system responds to endo (inner) cannabinoids that our own bodies produce. The ECS is believed to be a homeostatic regulator for many physiological processes in the nervous system and in peripheral organs. These processes are involved in appetite, pain sensation, mood, memory, inflammation, insulin sensitivity, and fat and energy metabolism – to name just a few. The ECS, in a very real sense, keeps us balanced.




I’m new to cannabis, what do I need to know?


Cannabis products vary in potency and formulation, and every individual is different, therefore, we recommend consulting a medical professional when using cannabis products for the first time and starting off slowly with a low dose. Learn how to use our products on our Learn page.




How long will cannabis stay in my system?


Cannabis products vary in potency and formulation, and every individual is different, therefore, we recommend consulting a medical professional when using cannabis products for the first time and starting off slowly with a low dose.





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